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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Read, interpret and act on routine written materials
   • Determine intended recipients and purpose of incoming written materials with assistance from others.
   • Identify and use key points to record, store or forward incoming materials.
   • Use information from tables, charts and other graphic information to plan and organise work.
   • Read and follow procedural information to implement workplace routines or remedy problems.
   • Seek assistance with difficult or ambiguous materials.
2. Prepare routine written materials
   • Confirm and follow requirements of written materials in accordance with standard templates.
   • Include information that is accurate, clear and concise and meets organisational guidelines for the type of document.
   • Check material to ensure correct grammar, spelling and punctuation, and to correct any inaccuracies in content.
   • Present written information in accordance with organisational standards for format and accuracy.
   • Prepare and submit written information for approval/final editing within required timeframes.
3. Read, interpret and act on routine written materials
   • Determine intended recipients and purpose of incoming written materials with assistance from others.
   • Identify and use key points to record, store or forward incoming materials.
   • Use information from tables, charts and other graphic information to plan and organise work.
   • Read and follow procedural information to implement workplace routines or remedy problems.
   • Seek assistance with difficult or ambiguous materials.
4. Prepare routine written materials
   • Confirm and follow requirements of written materials in accordance with standard templates.
   • Include information that is accurate, clear and concise and meets organisational guidelines for the type of document.
   • Check material to ensure correct grammar, spelling and punctuation, and to correct any inaccuracies in content.
   • Present written information in accordance with organisational standards for format and accuracy.
   • Prepare and submit written information for approval/final editing within required timeframes.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading and writing at a level to cope with routine workplace materials

identifying key messages in written information

writing and sequencing paragraphs according to the required purpose of written material

linking ideas in written material through selection and use of words, language structures and punctuation appropriate to the purpose

spelling, punctuation and grammar for workplace documents at a practical level

implementing ergonomic requirements for office work

complying with environmental policies, including those relating to paper use/wastage/recycling

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment

regulations, policies, procedures and guidelines relating to written materials, including privacy, freedom of information, information security, confidentiality, copyright

organisational policy for recordkeeping

principles of effective written communication

differences between requirements for written as opposed to spoken English

government style manual/writing guide

organisational writing/formatting guidelines

organisation processes and protocols

email protocols and records management

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